Return and Refund Policy

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Return & Refund Policy for Coo and Crown Gifts

Last Updated: 29 January 2026

At Coo and Crown Gifts, we want you to love every item you receive. If something isn’t quite right, this policy explains how returns, exchanges, and refunds work.

1. Eligibility for Returns

We accept returns on most items within 7 days of delivery, provided that:

• The item is unused and in its original condition
• All packaging, tags, and accessories are included
• Proof of purchase is provided
• Non‑Returnable Items

Certain items cannot be returned, including:

• Personalized or custom‑made products
• Clearance or final‑sale items

2. Exchanges

If you’d like to exchange an item for a different size, color, or style, contact us within the return window.

Exchanges are subject to product availability.

3. Refunds

Once your return is received and inspected, we will notify you of approval or denial.

Approved Refunds

• Refunds are issued to the original payment method
• Processing time may vary depending on your bank or payment provider
• Shipping fees are non‑refundable unless the return is due to our error

Partial Refunds

A partial refund may be issued if the item:

• Shows signs of use
• Is missing parts or packaging
• Is returned outside the eligible timeframe (case‑by‑case basis)

4. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

We recommend using a trackable shipping service

We are not responsible for lost or damaged return shipments

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

• A description of the issue
• Photos of the item and packaging
• We will replace the item or issue a refund at no additional cost.

6. Gifts

If you received an item as a gift:

• You may receive store credit for the value of the return
• Refunds to the original purchaser are not available unless they request it

7. How to Start a Return

To initiate a return or exchange, contact us at:

• Coo and Crown Gifts
• Email: alec@cooandcrowngifts.com
• Website: www.cooandcrowngifts.com

Please include your order number and the reason for the return.