SHIPPING

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Shipping Policy for Coo and Crown Gifts

Last Updated: 29th January 2026

Thank you for shopping with Coo and Crown Gifts. This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

1. Order Processing Time

Orders are typically processed within 3 business days.

Processing times may be longer during holidays, sales, or high‑volume periods.

Custom or personalized items may require additional production time.

You will receive a confirmation email once your order has been placed and another when it has shipped.

2. Shipping Methods & Delivery Times

We offer several shipping options at checkout. Delivery times depend on the carrier and your location.

Estimated delivery windows:

Standard Shipping: 2 - 5 Days (Depending on Zip Code)

Expedited Shipping: 2 -3 days 

Priority Mail Express:  1-3 Days

Delivery estimates are provided by the carrier and are not guaranteed.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

• Your location
• Package weight and size
• Selected shipping method

Occasionally, we may offer free shipping promotions.

4. International Shipping

We ship to many countries worldwide. Please note:

• Customs fees, import taxes, and duties are the customer’s responsibility
• Delivery times may vary due to customs processing
• Some items may not be eligible for international shipment

Please contact us with your International Order Request and we will provide you with a Shipping Cost for your Order

5. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect address, additional shipping fees may apply to resend it.

6. Tracking Your Order

Once your order ships, you will receive a tracking number via email.

Tracking updates may take up to 24–48 hours to appear.

7. Lost, Delayed, or Damaged Packages

While we do our best to ensure safe delivery, we are not responsible for:

• Delays caused by carriers
• Packages marked as delivered but not received
• Lost or stolen packages

If your order arrives damaged, contact us within 48 hours with photos of the item and packaging so we can assist you.

8. Pre‑Orders and Backorders

If an item is marked as a pre‑order or backorder:

• Estimated shipping dates will be listed on the product page
• Orders containing both in‑stock and pre‑order items may ship together unless otherwise noted

9. Contact Us

If you have questions about your shipment, reach out anytime:

Coo and Crown Gifts

Email: alec@cooandcrowngifts.com 

Website: www.cooandcrowngifts.com